Shipping policy

Welcome to Kixs! We are committed to delivering your order with good quality packaging within a given time frame. We ship Monday through Friday, excluding weekends and holidays. Below are the shipping details:

Shipping Rates 

    Domestic shipping: United Kingdom

Rate name

Condition

Transit time

Price

Standard

£50.00 and up

2 to 4 business days

Free

Standard

0.00 EUR and up

2 to 4 business days

£5.99 GBP

 International Shipping:

 

    • Shipping charges for your order will be calculated and displayed at checkout.

Delivery Time = Handling time + Transit Time: Please allow 5-7 working days for delivery.

    • Handling time: 1 business day
    • Order cut-off time: 5:00 PM (GMT) Greenwich Mean Time (London)

Which shipping carriers do you use to ship?

Most orders are shipped via USPS Royal Mail and UPS.

Shipment Confirmation & Order Tracking:

You will receive an automated email with tracking info once your order has been fulfilled. Please note that it might take up to 24 hours for the shipping carrier to update their records.

Customs, Duties, and Taxes for International Orders:

Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before buying.

Damages:

  • Kixs is not liable for any products lost or stolen after the delivery.
  • Contact us so that we can file a claim with the carrier if the product is lost or damaged during shipping.
  • Please save all packaging materials and damaged goods (if applicable) until the claim is resolved.

Wrong Address: 

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

If you have any questions or require further assistance regarding the shipping policy, please do not hesitate to contact our customer support team.

    Email: support@kixs.co.uk

    Phone: +44 7922 057006

    Address: P O Box 199, West Wickham BR4 4DQ, United Kingdom

Thank you for shopping with kixs!